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MLB ruined its smartphone app

I know I know. It’s traditional for everyone to hate change on the internet. I do it, you do it. Yes, admit it: you know you do.

That’s why writing an article about any change to a website or app is risky because complaining about the change has become a thing people do. Often it just takes a bit of getting used to the changes and then everything works fine.

That’s not the case with MLB’s complete overhaul of their smartphone app this year. Thus, I declare the WIDE open complaints service and hereby declare my complaints regarding the application. REMARK: I have an Android phone, so all screenshots and information in this article are from the Android app. If you have an iPhone, your app probably looks and behaves somewhat differently.

You are required to open the application on the page of your favorite team

I don’t want to do this. I want to open the app on the dashboard page. Previously this was possible through the settings menu, but there is no such option anymore:

Fix that, MLB. I don’t want to have to go to the dashboard page every time I use the app.

Team schedule page layout is horrible

Before 2022 – and I wish I could find a screenshot but I can’t, and I haven’t saved one – if you went to your team schedule you would get a schedule style page where you could do scroll from month to month. If you tapped on a calendar date, it would take you to a ticketing page for that game, which is fine.

Here’s what the Cubs team page looked like on Thursday afternoon, before the game started. The arrow points to what looks like a calendar page for the calendar:

But when you press it, this is what you get:

It’s not a calendar, it’s just a list. There are two calendar-like icons on the top right, as you can see. The one on the right adds these games to your personal calendar. You’d think the one on the left would give you a calendar format, but all it gives you is…a longer list.

This isn’t optimal, especially if you’re trying to see which games are home and which are away; there is no way to tell them apart other than the little “@” or “vs”. in front of the opponent’s logo.

Fix that, MLB. It’s horrible.

You can’t access MLB.TV live streams from the dashboard page

It should be intuitive; If you’re on the scoreboard page, it should be easy to access a live game stream. Instead, you need to go to the bottom of the app (on any page, this one is from the Cubs page):

It’s ok, I guess, but again, it’s not really intuitive.

Finally, I should note that the MLB Ballpark app, where all your mobile tickets are stored, works great. No complaints there. And MLB hasn’t changed that application this season; it works like last year.

Going back to what I noted at the beginning of this article: complaining about change on the Internet has become a kind of sport. In the end, most things can be adapted. However, a few of the changes that MLB made to the app made the app much worse: requiring the user to start on a specific page with no choice, and the schedule page not being in a calendar form practice. Also, I tried the app with the colors inverted – white text on a black background instead of the other way around – didn’t look any better.

These should be easy fixes, because all I’m noting here are things that used to work, but no longer work. Fix them, MLB.

Survey

MLB’s Android and iPhone apps are…

  • 3%
    … better in 2022 than before

    (6 votes)

  • 16%
    … the same in 2022 as before

    (30 votes)

  • 64%
    … worse in 2022 than before

    (119 votes)

  • 15%
    … I don’t have a smartphone/I don’t use the app

    (29 votes)


184 voices in total

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