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Global Hospitality Company Creates Customer Experience Mobile App to Increase Revenue, Efficiency, Satisfaction, and More


Miami Springs, Florida – Eurobuilding Hotels Group (EHG) has embarked on technological development. The small, but highly efficient, global hotel company has made available to the industry, after several years of development, its web-based mobile app that facilitates everything guests may need throughout their trip, from booking to exam â„¢, and without the need for guests to download an app. GuestHub is the solution that improves a hotel’s bottom line by taking better care of its customers. It puts the task management of guest inquiries and guest messaging at the heart of operations, and helps hotels get better reviews, save more money on their rooms and streamline operations by reducing workload. Staff. EB Hotel Miami Airport is the first US property to fully embrace GuestHub and has outstanding reviews to back GuestHub’s claims.

“As an independent brand, we needed technology even before the COVID-19 pandemic to help us operate better and stay ahead of customer satisfaction.” said Thomas Zarikian, owner of EB Hotel Miami Airport. “We don’t have a big brand behind us that would allow too many slippages and continue to generate demand for rooms. We need to impress our customers to stay ahead of the competition. Before GuestHub, neither technology met our complete needs, or the ones available were just too expensive and required complicated integration with other real estate apps or technologies to do what we wanted them to do. So Eurobuilding Hotels Group set out to develop a unique solution that helps its establishments run more efficiently and encourages employees to engage – after all, it’s not enough to have an app; staff must be prepared to accept it. The easier it is to adopt an app, the better the results. We have found task orientation to be the key to engagement.

Zarikian said GuestHub was designed with the clear goal of increasing sales, lowering costs, and being extremely easy to use and configure. It increases on-site sales by engaging customers with relevant messages before they arrive. Once there, it facilitates digital registration and the mobile key. It sends out timely and relevant promotional messages to sell incentive services and facilitate the process of ordering food and drink or other services. When guests leave, he manages guest feedback, enabling the hotel to improve its online reputation and increase rates. In addition, GuestHub works with existing real estate technologies, such as Bbot, Clairvoix, Cloudbeds, hapi, Hkeeper, Hotbot.ai, IDEM Hospitality, Infor, Oaky, Oracle Hospitality, Socialtables, StayMyWay, Volara, Webrezpro, Zeus and Zoox Smart Data .

GuestHub is found to provide five critical results for EB Hotel Miami:

  1. This eliminates the need for customers to wait for requested items and services.
  2. It helps employees do their jobs better by ensuring that no work order falls through the cracks.
  3. It provides smooth communication between staff and customers and triggers immediate responses based on customer experiences.
  4. It increases on-site sales by digitizing the food and beverage ordering process and protects employees by eliminating direct contact with customers.
  5. It gives hoteliers what no pen and paper can offer – data and analysis on all guest requests and issues.

By active hoteliers For hoteliers

“GuestHub is the most comprehensive web mobile application in the hotel market today. “ said Carlos Vollbracht, product owner of GuestHub. “It was developed by active hoteliers; people who actively run hotels (vs. old hoteliers) to do what no app can do as easily as GuestHub. This is important, because nothing beats the ability to fully test the technology before it is made available to industry. In today’s new normal, with employees not returning to work after being made redundant during the pandemic, hotels are forced to operate with permanently smaller workforces while paying higher wages to attract new employees. new talent with little or no experience. Labor costs are rising, while demand for rooms has not fully recovered. Everyone feels the pinch. GuestHub offers a way to reduce hotel labor costs, streamline operational efficiency and become an employer of choice for those who wish to stay true to hospitality. “

“From the moment we rolled out GuestHub to the EB Hotel Miami, we found it was rapidly reducing the property’s operating expenses. “ said Carlos Vollbracht, product owner of GuestHub. “It has also reduced reliance on OTAs by allowing travelers to book directly through the app. Rather than aimlessly searching for the holy grail of operational apps to bring them into the new year, hoteliers can simply and affordably adopt this proven solution developed by their peers in the trenches. GuestHub sets up in as little as five minutes, offers true do-it-yourself setup and customization, integrates with hotel PMS and other solutions with just one click, and no training or fees. installation is required. There is no better gift you can give to your properties this holiday season than GuestHub.

For more information on GuestHub, visit www.GuestHub.io.

About GuestHub

GuestHub is a customer experience management solution that focuses on increasing ADR and occupancy by improving customer satisfaction. GuestHub allows the guest to submit different requests through their personal device easily and intuitively without the need to download an app, categorize, route, track and alert staff when needed. GuestHub can handle open guest inquiries, issues, amenities, food and beverage, courtesy shuttle inquiries and tracking, guest packages, lost and found, real-time guest satisfaction, and more. To learn more, visit https://guesthub.io.